Payments and Billing

One payment, no subscription, nothing that renews and nothing to cancel.

Who charges you

Payments are processed by Stripe Payments Europe, Ltd. You are taken to a Stripe checkout page to enter your card, and your card details never reach our servers. The merchant of record for your purchase is Alyce Beatriz Barroso de Lima, R. Infante Dom Henrique 188, 8500-694 Portimao, Portugal, NIF 292539096.

What appears on your statement

The line on your bank statement carries the trading name registered with Stripe for this business. If you see a charge you do not recognise, write to support@kaolokids.com with the date and the amount before you open a dispute, and we will identify it the same day.

Price, currency and tax

All prices are shown in US dollars and are the total you pay. Where we are required to charge VAT or sales tax on your purchase, it is already included in the price shown, so nothing is added at checkout. If your card is issued in another currency, your bank converts the amount and may add its own fee, which is between you and your bank.

Invoices

Stripe emails a receipt automatically as soon as the payment clears. If you need an invoice with a company name and tax number, enter them in the tax number field on the checkout page. If you forgot, write to support@kaolokids.com with the details and we will issue one.

Accepted payment methods

Card is accepted everywhere. Depending on your country, Stripe may also offer a wallet such as Apple Pay or Google Pay, or a local method. What appears on the checkout page is what is available to you.

Failed and pending payments

If a payment is declined, nothing is charged and no access is created. Try again or use a different card. A pending line that disappears within a few days is an authorisation your bank released, not a charge.

Security

Stripe is certified to PCI DSS Level 1, the highest level in the card industry. Payments in the European Economic Area go through Strong Customer Authentication, which is why your bank may ask you to confirm the payment in its app.

Refunds

How to ask, and how long it takes, is on the Refunds and Withdrawal page.

Disputes and chargebacks

Write to us first. A refund takes a couple of days; a chargeback takes weeks, costs us a fee, and closes your access either way. If you do open one, we will send Stripe the order record and the correspondence.